Installation and execution error

I get a blue screen.

What are the recommended mobile/computer specifications?

How can I reinstall the mobile version?

How can I reinstall the computer version?

I can't update the game through the App Store (iOS).

See all 13 articles

Game/Setting

What are the Class Change Levels and rewards?

How do I learn character skills?

I want to auto-use skills.

What's a Groa?

What's a mount?

See all 42 articles

Bug and error

My character is stuck. What should I do?

I found a bug/error in game! What should I do?

Account/Authentication

Where do I find my Member Number?

How do I delete my game account?

I can't access to the game. I want to delete my account.

Purchase

I want to cancel my payment.

My purchase has not been paid.

I keep failing to make a payment.

How do I cancel a payment and get a refund?

My payment method (Google) has been stolen and a payment has been made without my authorization.

See all 10 articles

Others

How do I redeem a coupon?

Open Source License

Suggestion

I want to make game-related suggestions.

Violation report

I want to report profanity in game.

My Gems and items disappeared due to account theft.