Installation and execution error

I get a blue screen.

What are the recommended mobile/computer specifications?

How can I reinstall the mobile version?

How can I reinstall the computer version?

I can't update the game through the App Store (iOS).

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Game/Setting

What are the Class Change Levels and rewards?

How do I learn character skills?

I want to auto-use skills.

What's a Groa?

What's a mount?

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Bug and error

My character is stuck. What should I do?

I found a bug/error in game! What should I do?

Account/Authentication

Where do I find my Player ID?

How do I delete my game account?

I can't access to the game. I want to delete my account.

Purchase

I want to cancel my payment.

My purchase has not been paid.

I keep failing to make a payment.

How do I cancel a payment and get a refund?

My payment method (Google) has been stolen and a payment has been made without my authorization.

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Others

How do I redeem a coupon?

Open Source License

Suggestion

I want to make game-related suggestions.

Violation report

I want to report profanity in game.

My Gems and items disappeared due to account theft.

Creator Follow Event

I’m not a game user, so I can’t participate in the event. What steps can I take to join?

I’ve already followed a creator. How many creators can I follow?

I think I completed a challenge, but didn’t receive any items. When will the rewards be distributed?

If I unfollow my current creator and follow someone else, will my accumulated points be lost?

I followed a creator, but that creator doesn't appear in the ranking list.

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