How do I cancel a payment and get a refund? | ArcheAge WAR
ArcheAge WAR FAQ Purchase
How do I cancel a payment and get a refund?

If you haven't used a paid product, it can be returned for a refund within 7 days.


But returns and refunds may be restricted in the following cases.


1. For items and effects that are immediately activated applied upon purchase

2. If supplements are used 

     Example: Subscription products that come with daily benefits, Mileage Points, Event rewards provided as a purchase bonus

3. If the product is removed from the Storage Box


● Notice on the Provision of Information for Apple App Store Refund Requests


If a refund request is submitted through the Apple App Store, information necessary for refund verification, including whether purchased products and services have been delivered, may be provided to Apple for the purposes of processing the refund and preventing fraudulent refund requests. 

The information provided will be used solely for refund verification and processing and will be handled in accordance with applicable laws and our Privacy Policy.

For more information regarding the categories of information provided, the purpose of provision, the retention and use period, and matters related to the overseas transfer of personal information, please refer to our Privacy Policy.


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