FAQ
What are the recommended mobile/computer specifications?
The system requirements for ArcheAge War are as follows.■ Minimum/Recommended PC System RequirementsThese are the minimum and recommended system requirements to run the game. It may be difficult to play the game smoothly, depending on your computer environment.The system requirements are subject to change at any time.■ Minimum/Recommended Mobile System RequirementsThese are the minimum and recommended mobile specifications to run the game. It may be difficult to play the game smoothly, depending
How can I reinstall the computer version?
■ How to Reinstall ArcheAge War※ Please be sure to follow the steps below.1. Delete ArcheAge War Client  1) Control Panel > Add/Remove Programs    ㄴ Uninstall ArcheAge War※ If you can't uninstall from Control Panel, delete the following folder.  2) Delete Folder: Delete the ArcheAgeWarG folder inside C:\Kakaogames folder (based on C drive).    ㄴ Default Installation Path: C:\Kakaogames\ArcheAgeWarG2. Update to the latest version of Windows (OS).3. If your graphics card driver is not the latest v
I get a blue screen.
If you are experiencing a blue screen of death, please try the following steps before running the game.1. Run Windows > Settings.2. Select Privacy & Security from the left menu.3. Select Windows Security.4. Select Device Security.5. Select Core Isolation Details under Core Isolation.6. Set Kernel Mode Hardware-Based Stack Protection to Off.7. Reboot your computer and relaunch ArcheAge War.If the problem still occurs after the above steps, please contact the Customer Center.☞
How can I reinstall the mobile version?
■ How to Reinstall ArcheAge War※ Please be sure to follow the steps below.1. Delete cache and data.- AOS: Settings > Applications > ArcheAge WAR > Storage > Delete Data and cache.- iOS: Settings > General > Storage > ArcheAge WAR > Clean up apps.2. Uninstall the ArcheAge War app.3. Reboot your device.4. Download and install the latest version of ArcheAge War from your app store. ※ The method of deleting cache and data may differ, depending on the device you are using. ※ When installing the app,