If you get a discretionary refund after purchasing at Google Play and Apple Store, according to the operation policy, your game might get frozen.
In ArcheAge War, in different connection environment, a temporary connection restriction prompt window will display the purchased item for random refund.
After completing payment for the amount of random refund, you can continue the game, but no offer will be given out after completing payment, only collection of payment.
If you go for refund of specific offer through App Store, please provide account information and refund offer receipt to the customer center.