After purchasing a product on the ["ArcheAge War" Webshop],
the item is sent to the [Gem Shop - Storage Chest] of the first character logged in after payment.
If you logged into the wrong character and cannot claim the item,
you can apply for purchase cancellation or item transfer through customer service [1:1 Inquiry].
■ Conditions for Purchase Cancellation
① Cancellation is possible only within 7 days of payment and if the product contents have not been used.
② If any single content item has been used when applying for cancellation, the purchase cannot be canceled.
③ If the product is inherently a non-cancellable type, no refund is possible even if unclaimed or unused.
※ Cancellation/refund of "ArcheAge War" Webshop products is governed by relevant Kakao Games terms.
If you have other questions, please contact Customer Service through [1:1 Inquiry].