I bought an item, and I haven't received it. (Apple)
First of all, we're sorry for this inconvenience we have caused you.
If products or Gems that you purchased don't arrive immediately, please contact our Customer Center with the following information. We'll respond to you as quickly as we can.
● Apple app Store Request Form
1) Game Member Number (9 Digits):
2) Payment Amount:
3) Request: Order cancellation
4) A screenshot of the iTunes Order Details page with the order number on it (Necessary)
● How to Use 1:1 Inquiry: Settings in game (cogwheel) → Customer Center → 1:1 Inquiry
● How to Check Order Details
1. PC iTunes access → login → top icon → account information transfer
2. Purchase History at the App Store 'Show All'
3. Purchase items → Set payment date
4. Go to the left arrow of your order history
5. Attach inquiry with screenshot that date, order number, purchase item is confirmed
