We would like to inform you about gameplay and service restrictions in virtual device environments.

Since the May 27 update, we’ve identified cases where Guardians using certain virtual machine setups were flagged by our cheat detection system and had their access restricted.

To maintain fair gameplay, Guardian Tales includes a cheat detection system that prevents client modification and unauthorized software use.

Warning messages will be shown when using unsupported programs or when other programs that may affect gameplay are installed or running. Repeated detection will result in access restrictions.

Some virtual devices may alter app files unintentionally, which can affect gameplay and trigger our anti-cheat system. 

We ask for your understanding in this matter.

We ask for Guardians' understanding since these steps are in place to ensure a fair and secure gaming experience.

If your account was restricted despite no wrongdoing, please reach out to our support team below.

[Guardian Tales Asia Customer Support]

https://kakaogames.oqupie.com/portals/2725/inquiry

Thank you, We appreciate your understanding.