Coupon Codes FAQ
You can redeem your coupon by the method below.■ How to Redeem the Coupon for Guardian Tales1. Clicking Config (gear-shaped) button in the right upper corner of the screen2. Clicking "Enter Coupon Code" button and paste your coupon number※ The coupon already used can't be used again.※ If you can't find the 'Enter Coupon Code' button, please refer to the link below.[ Enter Coupon Code ] ← Click
I lost my account, how can I recover it?
We can help you find your lost account and recover it, as long as it was not suspended due to a violation of our Terms of Use. In order for us to further investigate this matter, please send us a ticket by clicking here: [LINK]* Please fill in as much information as you can to help us speed up our investigation process.
How to change or unlink my linked SNS account?
'Change Linked Account' feature is not available at the moment.Once you have linked your SNS account, it is not possible to change or unlink it.Please ensure you carefully choose the correct account before starting the linking process, as you will not be able to change or undo the linking process once it's completed.After successfully linking the game account with your SNS account, the interface will appear as the image below:
Why is my account blocked, and how can I regain access to the game?
If you find yourself blocked from accessing the game, it is likely that there is an unauthorized third-party application on your device that triggered the detection,even if the app was not used for our gaming purposes, such as Ad blocking.To resolve the issue, please follow these steps:1. Check your device and remove any suspicious or unauthorized applications.2. Close any other apps that might be running in the background while playing the game.3. Download the game only from the official Store
How do I switch/change my account?
You can switch to another account by first logging out from your current account. To do that, please follow the instructions below:- Open the game and go to the home screen.- Click on the "Options" menu at the top right of the screen.- Select the "Account Settings" tab- Click on the "Logout" button and click on "Confirm":- After this you will be able to login with a different account upon restarting the game.