We would like to inform Guardians about an issue where the quantity of Magic Metal displayed on the UI and the actual obtained quantity are different. 

As a result of the investigation, we have found that the issue occurred since the update on 2024/07/23 (Tue), and we have found the difference between the amount of UI and the actual acquired amount as shown below.

The displayed amount in UI when extracting Epic Engraved Equipment: Magic Metal x 2,100 → Actual amount: Magic Metal x 1,800

The displayed amount in UI when extracting Legend Engraved Equipment: Magic Metal x 700 → Actual amount: Magic Metal x 600

※ In the case of the Equipment with Limit Break only, we have found that the actual amount is the same as the amount displayed in the UI.

※ When extracting the Engraved Exclusive Equipment, Magic Metal will be given depending on the Engraving / Limit Break count / Grade regardless the the times of Engraving.

Currently, we have found the cause of the issue and we will fix it on the update on 2024/12/24 (Tue).

Additionally, we have fully investigated the accounts affected by the issue, and we would like to compensate the missing Magic Metals per the time of extraction of each grade of Engraved Equipment.

We deeply regret the inconvenience caused by the issue related to the extraction of Engraved Equipment.

Lastly, we will provide compensation rewards as a gesture of apology to Guardians who experienced the issue. Please check below for further details.

[Compensation for Extracting Engraved Equipment Issue]

■ Individual Compensation

- Period:  2024-12-24 (Tue) after MA ~ 2024-12-30 (Mon) 23:59 (UTC+8)

- Eligibility: Guardians who encountered the issue during 2024-07-23 (Tue) ~ 2024-12-24 (Tue) (Total 267)

- Compensation: Missing Magic Metals per the time of extraction of each grade of Engraved Equipment

- Additional Compensation: Stamina x 200

※ The missing occurred depending on the type of extracted Engraved Equipment and amount. The missing Magic Metals will be sent via Mailbox.

We sincerely apologize again for the inconvenience.