If you find yourself blocked from accessing the game, it is likely that there is an unauthorized third-party application on your device that triggered the detection,

even if the app was not used for our gaming purposes, such as Ad blocking.

To resolve the issue, please follow these steps:

1. Check your device and remove any suspicious or unauthorized applications.

2. Close any other apps that might be running in the background while playing the game.

3. Download the game only from the official Store to ensure a safe and smooth experience.

If the issue persists after removing potential third-party apps and downloading from the official store, please contact our customer support with the following information:

- Username with hashtag

- User number (if available)

- Server & World

※ You can check your Username with hashtag and World/Server from the top right corner of the login screen.