If you are unable to access the game, it is highly likely that an unauthorized third-party application was detected on your device.

This can include paid apps that were downloaded for free or ad-blocking apps, even if they are not directly related to the game.

To resolve the issue, please follow these steps:

1. Check if any suspicious applications or programs are installed on your device and make sure to remove them. 

If you're unsure which apps might be the cause, we strongly recommend switching to a different device environment to avoid being restricted again.

※ In certain virtual environments, app files may be unintentionally modified, which can affect gameplay. So Guardian Tales blocks access from such environments.

2. Close any other apps that might be running in the background while playing the game.

3. Download the game only from the official Store to ensure a safe and smooth experience.

If you’ve completed all steps and the issue persists, or if your account is already restricted, please contact Customer Support with the following information.

(Customer support can be reached from the top-right corner of the current page.)

- Username with hashtag

- User number (if available)

- Server & World

※ You can check your Username with hashtag and World/Server from the top right corner of the login screen.