Your story with the everlasting Souls!

This is Operator One - Mephistopheles, reporting in.

On Aug 30 (Wed), Eternal Flea Market / Summer Vacation 300% Fun shop had been closed to fix the resetting issue.

→ https://kakaogames.oqupie.com/portals/news/2952/?news_type=notice

With an update maintenance on Sep 7 (Thu) an action for Eternal Prize Exchange resetting issue has been processed,

and an action for Summer Vacation 300% Fun shop will be processed soon.

We sincerely apologize again for the inconvenience occurred with the issue,

we would like to inform you the details about how the issue will be fixed.

◈ Information About Eternal Flea Market Resetting Issue

[Issue]

- An issue of Eternal Flea Market / Eternal Prize Exchange Shop can be reset inappropriately

ㄴ The issue has been fixed with irregular maintenance on Aug 30 (Wed), and the event has been temporarily closed.

[Action Plan About Eternal Prize Exchange]

- After the maintenance of Sep 7 (Thu), the shop will be temporarily opened for 7 days to use remained event coins.

① For Saviors who haven't confronted the resetting issue

- You can use the round which was available before Aug 30 (Wed).

e. g. If you were in the 8th round previously, you can continuously use the 8th round.

② For Saviors who have confronted the resetting issue

- You can use the round according to the final round before the maintenance of Aug 30 (Wed) + the rounds of rewards received after the resetting issue.

- We will withdraw the inappropriately-given reward and redistribute the appropriate reward according to the round to Saviors who has confronted the resetting issue.

e. g. If you were in the 8th round, and the 4th round was rolled after the resetting issue

The previous round (8th round) + the rewards given after the resetting (the rewards were given for 3 rounds, since 4th round is rolling) = available to roll in 11th round

[Conclusion]

We decided to open the Eternal Prize Exchange again according to whether the resetting occurred or not on Aug 30 (Wed).

Within this process, we have found difficulties in recovering the remained rounds.

We sincerely apologize for the inability of round recover.

We sincerely apologize again for the issue you have suffered, and we have send you 500 Everstones with an apologizing mind.

Reward: Everstones x500

Claimable Period: Sep 7, 2023 (Thu) after the maintenance ~ Sep 14 (Thu) 09:00 UTC+9

We will do our best to prevent this from happening in the future.

Thank you.