If the product purchased through the Apple App Store is not sent to your account,

Please leave a 1:1 inquiry with the payment information like below.

 ■ How to make payment related inquiries.

 1) In 'Settings' - 'Information' - Tap 'Contact'

 2) Tap on the category 'Payment'

 3) Send 1:1 inquiry with the required information such as 'Order Number'.

 * A screenshot of the Order History with the Order Number required

* Payment data is being recorded for all payments. 

If the data of your purchase is unknown, please note that we can only help you with [Cancel Payment].

If you purchased the unpaid product several times on the same date,

Please attach all receipts of related products for accurate verification.