[Android]

1. Go to device setting > App > Guardian Tales

2. Select Storage > Clear Cache > Clear Data

3. Restart your device.

4. Re-download the game.

[iOS]

1. Hold the power button until "Slide to Power off" displays and turn it off.

2. Hold the power button until your device opens again.

3. Uninstall the game, clear your cache and re-download the game.

If you are still having installation problems, please send us a ticket by clicking here: [LINK]

and provide us with the following details:

- Connection details (WIFI/LTE/3G, Brand and speed)

- Screenshot or video demonstrating the issue

- Available Storage