Your story with the everlasting Souls!
This is Operator One - Mephistopheles, reporting in.
Greetings, Saviors.
It has been over three years since your journey with the Souls began on January 5, 2023, and since life in Eden first started.
First of all, we would like to express our sincere gratitude to all Saviors who have supported and loved Eversoul throughout this time.
We regret to inform you that Eversoul's End of Service is scheduled for June 30, 2026 (Tue).
We have always strived to provide the best possible service through our development and operations.
However, after carefully considering various circumstances, we have made the difficult decision to discontinue the service.
We sincerely apologize for not being able to continue providing
the service that our Saviors deserve until the very end.
We are truly grateful for all the love and support you have shown to Eversoul,
and we hope that every moment you shared with the Souls will remain as cherished memories.
Please refer to the details below for more information.
《Eversoul End of Service Notice》
◈ End of Service Schedule
ㅇ Jun 30, 2026 (Tue) 11:00 (UTC+9)
※ Upon the End of Service, all in-game data will be permanently deleted, and access to the game and app downloads from the app stores will no longer be available.
◈ Official Community and Social Media Closure Schedule
ㅇ Jun 30, 2026 (Tue) 11:00 (UTC+9)
※ In accordance with the closure schedule, all posts on the official community and X will be permanently deleted.
※ Please make sure to back up any posts or materials you wish to keep in advance.
◈ Payment Blocking and Product Sales Termination Schedule
ㅇ Apr 29, 2026 (Wed) after maintenance (UTC+9)
◈ Refund Eligibility and Request Period
ㅇ Purchases made between Mar 29, 2026 (Sun) 00:00 and April 29, 2026 (Wed) before maintenance (UTC+9)
※ Refund requests are only available if all items included in the purchased product remain unused and in your possession.
※ Refunds are not available for Everstones obtained for free (e.g., through events or gameplay).
※ For purchases made through the Apple App Store, please attach a screenshot of your order history or receipt showing the order number when submitting your inquiry.
※ Refunds for Apple App Store purchases may not be available if more than one week has passed since the purchase date.
※ Refund requests can be submitted until Jun 30, 2026 (Tue) (UTC+9).
[How to Request a Refund]
ㅇ Please submit your refund request through 1:1 Inquiry.
1) Log in to Eversoul → Menu (top right of the main screen) → Settings → Account → User Guide & Coupons → Contact Us → Payment Related
2) If you are unable to access the game, please contact Customer Support via email: ▶ eversoul.help@kakaocorp.com
※ Please make sure to select the [Payment Related] category when submitting your request.
[Request Form]
1) Select Category – Payment Related
2) Select Payment Store:
3) [Required] Email Address:
4) [Required] Nickname:
5) [Required] Inquiry Title:
6) [Required] Consent to Payment Processing:
7) [Required] Request Details:
8) [Required] Google Payment Order Number:
9) [Required] Purchased Product Name:
10) [Required] Purchase Date:
11) [Required] Inquiry Details:
12) [Required] Apple App Store Receipt:
13) [Optional] File Attachment:
14) [Required] Consent to the Collection and Use of Personal Information:
※ Item 8 is required when selecting Google Play Store (Android).
※ Item 12 is required when selecting Apple App Store (iOS).
We would like to once again thank all Saviors
for your continued love and support for Eversoul.