If you've made a purchase in Eversoul and haven't received your items, please follow the steps below, depending on what shop you used for the purchase.[GOOGLE PLAY STORE]If you made your purchase more than 4 hours ago (24 hours for Everstones), please submit a ticket to our support team with the following information:In-game User number and User name (how to find it)Payment dateA screenshot of your Google Play receipt (including the GPA number)You can find the receipt in the confirmation mail yo

GOOGLE PLAYPlease read this article:https://support.google.com/googleplay/answer/2851610If your issue is not resolved, please contact Google Play support:https://support.google.com/googleplay/gethelpIOS APPSTOREPlease read this article:https://support.apple.com/en-us/HT201382If your issue is not resolved, please contact Apple support:https://getsupport.apple.com/

GOOGLE PLAY PURCHASE:- Go to your Google Play account: https://play.google.com/store/account- On top of the screen, click/tap on "Order History" and find the order you want to return.- Select “Request a refund”.- Complete the form and note that you would like a refund.APPLE STORE PURCHASE:- Go to reportaproblem.apple.com- Sign in with your Apple ID and password.- If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.- Follow the ins

The products you are trying to purchase in the game are sold through the Google Playstore or the App Store and as different players have different payment methods, there may be multiple causes of problems.How to resolve payment failures:Completely restart the game, clear cache and try to make the payment again with a stable internet connection.If you see a problem with your app market store and your issue is not resolved:Please contact Google Play support: https://support.google.com/googleplay/g

If you have downloaded Eversoul from the Google Play Store, you can set a purchase password to avoid any unintended purchases.How to set up a Google Play Store purchase passwordOpen Google Play Store and select the "Menu (≡)" icon on the top.Select "Require authentication for purchases" from Settings.Select "For all purchases through Google Play on this device" option.Set a purchase password for your google account.