Your story with the everlasting Souls!
This is Operator One - Mephistopheles, reporting in.
We would like to inform you of an issue of infinite loading (stopped in 1% of loading screen)
when refunding without using Eversoul's customer center.
If you need cancellation for your purchase, please don't hesitate to contact Eversoul's customer center with 1:1 inquiry,
and please do not request the market directly to cancel the payment.
Additionally, if you have an issue with infinite loading (stopped in 1% of loading screen), please don't hesitate contact us and we will do our best to provide an assist.
[How to Use 1:1 Inquiry]
1. Connect Eversoul → Upper right corner of the main screen → Settings → Account → Contact Us
2. Please contact us with the e-mail address below when you can't log-in Eversoul
We will do our best to provide a stable and pleasant game experience for our Saviors.
Thank you.