If you're having trouble accessing or launching the game, 

it could be caused by factors like network issues, low device memory, or app conflicts.

Please refer to the following steps for troubleshooting 

if you're unable to access or run the game smoothly.

■ How to Fix Game Access/Launch Issues

- 1. Delete unnecessary apps and data

- 2. Update your device's OS to the latest version

- 3. Check your Wi-Fi and network connection

- 4. Restart your device

If the issue persists after following the troubleshooting steps, 

please uninstall and reinstall the [ODIN] on your device.

 ■  How to reinstall the application

 - 1. Go to Settings > Apps > Odin: Valhalla Rising > Clear Cache and Data > Uninstall

 - 2. Visit your app store to download and install the latest version of Odin: Valhalla Rising

* If using a guest account, clearing cache or data may reset your game progress.

* Cache clearing methods may vary by device.

* We recommend downloading the app in a stable network environment.

* Please note that large downloads may incur network charges depending on your internet plan.

If you are still unable to access the game after trying all the troubleshooting steps, 

please provide the following information 

and send e-mail to Customer Support for further assistance:

■ Inquiry Form:

- Device Model:

- OS Version:

- Store used for downloading the game:

- Did the issue persist when trying a different store? (Y / N):

- Screenshot of the error message (Required):

■ How to submit

- 1. Click the menu icon (☰) in the top-right corner of the game screen

- 2. Settings > Account > Customer Support

- 3. Click [Game Guides] category

- 4. Select the best category that best suits your situation in need.

- 5. Check if the game guide can help you resolve your situation.

- 6. If you prefer to contact us via an inquiry, please use the submit a ticket button at the end of the game guide document.

If you need additional assistance, don't hesitate to contact our customer center through the button below.