Your story with the everlasting Souls!
This is Operator One - Mephistopheles, reporting in.
Please check below for information regarding the Event Pass pricing issue and the measures we will be taking.
[Issue]
ㅇ After the 11/27 (Thu) update, the price of the Cherrie (Romantic) Event Pass has been incorrectly displayed and sold as 32,000 KRW.
The correct price should be 25,000 KRW, and the issue is scheduled to be corrected during the temporary maintenance on 11/28 (Fri).
※ Maintenance time will be announced in a separate notice on 11/28 (Fri).
[Measures]
ㅇ The 32,000 KRW Cherrie (Romantic) Event Pass will remain purchasable until the maintenance on 11/28 (Fri).
Saviors who purchase the 32,000 KRW pass will receive separate compensation.
All rewards were fully distributed on 2025-12-01 (Mon) at 16:45 (UTC+9).
ㄴIf you did not receive your rewards, please contact Customer Support through inquiry.
ㅇ Compensation
- Soul's Memory (Epic) × 60
- Artifact Stone Set Chest × 45
- Everstone (Paid) × 600
* Compensation will only be given to Saviors who purchased the Event Pass at 32,000 KRW before the maintenance on 11/28 (Fri).
- Compensation will be delivered to each Savior via in-game mail after the maintenance on 11/28 (Fri).
We would like to extend our sincere apologies to all Saviors for the inconvenience.
We will continue to do our best to provide an enjoyable gameplay experience.
Thank you.