Your story with the everlasting Souls!

This is Operator One - Mephistopheles, reporting in.

We would like to inform you of the resolution regarding the duplicate reward issue that occurred during the Dice Event on 8/27 (Wed).

Based on players’ item holdings, the recovery process was completed around 9/22 (Mon) 13:57 (UTC+9).

If any currency had already been spent, it has been adjusted into a negative balance.

Note: If non-currency items are adjusted into negative amounts, they may not be visible in your inventory. 

The negative quantities will be deducted first when you acquire the same item in the future.

We sincerely apologize for any inconvenience caused during the event.

If you have any questions regarding this matter, please contact Customer Support for prompt assistance.

Customer Support: https://kakaogames.oqupie.com/portals/2152/inquiry

We will continue doing our best to provide a stable and enjoyable service environment.

Thank you.