Greetings Saviors
We apologize for causing inconveniences in using the contents due to a game access error that occurred around 09:00 on January 6th (Fri).
And also we found that because of connection issues, monthly packages may be sent to some Saviors in duplicate.
Prior to the guidance, we are sorry for not providing a smooth gameplay to the Saviors.
Therefore, we will explain the problem for monthly package rewards that were paid duplicately.
We would like to inform you that action has been completed.
In addition, we prepared a compensation as our apology for the inconvenience.
Please check the details below.
◈ Notification of upcoming action on duplicate payment of monthly package rewards due to game connection errors
- Duplicated monthly package reward issue
[Guidelines for error]
- The issue occurred to the Saviors who tried to login several times at 9:00, on the date the game server changed and the connection error occurred.
- It occurred to 49 of the Saviors who purchased a monthly Sharinne Pack, and up to 4 times in Asia server were received.
- It occurred to 75 of the Saviors who purchased monthly Manon Pack, and up to 4 times in Asia server were received.
- The connection error that occurred at 9:00 was resolved to a certain extent through the temporary inspection conducted from 17:00 to 17:50 UTC+8 on 1/6 (Fri).
[Action to be taken for those Saviors who have experienced this situation]
- The Savior who has experienced this situation will consider receiving the reward in advance.
According to the issue, Saviors who already received the duplicate rewards in advance can receive normally again after the number of times received in advance.
ㄴe.g) If the Savior have received the reward 4 times since January 6th, it will be considered that the Savior have received the reward 3 times in advance and the reward will not be paid until January 10th. Savior will receive the reward normally from January 11th.
※ Measures will be taken so that there is no issue even if you have claimed the duplicately-distributed daily rewards.
※ This applies only to the reward claimable period (days given); the benefits from the Monthly Subs applies normally for 30 days after initial purchase.
- Compensation for game access error that occurred on January 6th (Fri)
- Compensation: 300 Everstones
- Schedule: January 7, 2023 (Sat) 14:10 ~ January 14 (Sat) 08:00 UTC+8
Sincerely,
Eversoul Operation Team